A maintenance window is scheduled from 1:00am to 2:00am US Eastern Time on Wednesday, June 17th. During this time, Managed Services ETLs may be unavailable. We will provide updates as the maintenance occurs. Posted on
Jun 12, 2026 - 09:30 EDT
Resolved -
We found an issue that caused our "Connect to Google/Yelp/Facebook" Optimization API tasks to not be returned from May 12, 2026 ~3:00 PM EST to June 11, 2026 7:30 AM EST.
We have resolved the issue, and expect these tasks should be properly returned in the API for all customers now.
Jun 12, 15:00 EDT
Resolved -
We have identified and remediated the issue. We confirmed there was no impact to customers. This incident is resolved.
Jun 4, 16:30 EDT
Investigating -
We are aware of an issue affecting the content library that is causing errors for some users. We are investigating and will provide an update shortly.
Jun 4, 16:16 EDT
Resolved -
The issue affecting Analytics API has been resolved. As previously noted, all new reports requested via the Analytics API should now be accessible. Clients who are encountering errors with loading previously-generated reports should make a new request to the Analytics API to regenerate their desired reports.
Jun 3, 18:38 EDT
Monitoring -
We have remediated the issue, and all new reports requested via the Analytics API should now be accessible. Clients who are encountering errors with loading previously-generated reports should make a new request to the Analytics API to regenerate their desired reports.
We will continue to monitor the situation.
Jun 3, 16:52 EDT
Investigating -
We are investigating reports of reports asynchronously generated via the Analytics API being inaccessible. Our team is actively working to identify the root cause. We will update this page when we have further information.
Jun 3, 16:15 EDT
Resolved -
We have completed our impact assessment and are following up directly with any affected clients. We will continue to monitor closely to ensure normal processing is maintained.
Jun 3, 14:10 EDT
Identified -
The issue has been identified and a fix is being implemented.
Jun 2, 14:09 EDT
Investigating -
We have identified an issue where a subset of Managed Services ETLs that rely on SFTP file drops failed. We are working on identifying the impacted jobs and time frame.
Jun 2, 13:32 EDT
Resolved -
This incident has been resolved.
Jun 3, 07:03 EDT
Monitoring -
We have identified and mitigated the issue that was causing degraded performance in the Reviews Portal and related functionality. System load has returned to normal levels, and service performance has stabilized.
We are continuing to monitor the platform closely to ensure the recovery is sustained. Users should no longer experience the elevated latency, timeouts, or intermittent errors reported earlier.
Jun 3, 05:43 EDT
Investigating -
We are currently experiencing degraded performance affecting parts of the Reviews Portal. Some users may encounter increased latency and intermittent errors when accessing certain functionality.
Our team is actively investigating and working to mitigate the issue. We will provide additional updates as more information becomes available.
Impact: Reviews Portal performance may be degraded, including intermittent errors and slower response times.
Jun 3, 04:52 EDT