Yext
Increased error rate for Events API in the US
Investigating - We are investigating indications of an increased error rate in the Events API in the US partition.
Jul 16, 2026 - 10:05 EDT
Hearsay Platform Errors
Monitoring - A fix has been implemented and we are monitoring the results.
Jul 16, 2026 - 10:04 EDT
Update - We are continuing to implement the fix and will provide another update as soon as more information is available.
Jul 16, 2026 - 09:52 EDT
Identified - The issue has been identified and a fix is being implemented.
Jul 16, 2026 - 09:10 EDT
Investigating - We are investigating reports of errors in Hearsay Platform.
Jul 16, 2026 - 09:08 EDT
Uptime over the past 90 days. View historical uptime.
Knowledge Graph Operational
Content API Operational
Management API Operational
Knowledge Assistant Operational
Content Portal Operational
Configuration as Code Operational
ECL Serving Operational
Saved Filters and Streams Operational
Pages Operational
Pages Serving Operational
Pages Generation Operational
Pages Portal Operational
Pages Development Operational
Search Operational
Search Serving Operational
Search Portal Operational
Search Indexing Operational
Listings Operational
Listings Publishing Operational
Listings Portal Operational
Listings Scanning Operational
Reviews Operational
Review Generation Operational
Review Response Operational
Reviews Portal Operational
Reviews Management API Operational
Connectors Operational
Connectors Portal Operational
Connectors Processing Operational
Chat Operational
Chat Serving Operational
Chat Portal Operational
Accounts Operational
Subscriptions Operational
Agreements API Operational
Analytics Major Outage
Analytics Ingestion Major Outage
Analytics Portal Operational
Analytics Queries Operational
Scout Operational
Scout Portal Operational
Real-time Scan API Operational
Scout API Operational
Social Operational
Social Portal Operational
Social Posting Operational
Knowledge Tags Operational
Knowledge Tags Serving Operational
Knowledge Tags Portal Operational
Widgets Operational
Widgets Serving Operational
Widgets Portal Operational
Hearsay Operational
90 days ago
99.99 % uptime
Today
Hearsay Analytics Operational
90 days ago
100.0 % uptime
Today
Hearsay API Operational
90 days ago
100.0 % uptime
Today
Hearsay Compliance Operational
90 days ago
100.0 % uptime
Today
Hearsay Mail Operational
90 days ago
100.0 % uptime
Today
Hearsay Platform Operational
90 days ago
100.0 % uptime
Today
Hearsay Relate Operational
90 days ago
100.0 % uptime
Today
Hearsay Sites Operational
90 days ago
100.0 % uptime
Today
Hearsay Social Operational
90 days ago
99.94 % uptime
Today
Hearsay Actions Operational
Partner Integrations Operational
Facebook Operational
Instagram Operational
LinkedIn Operational
Customer Portal Login Operational
Sandbox Operational
Hitchhiker Site Operational
Managed Services ETLs Operational
App Directory Operational
Resellers Portal Operational
Notifications Portal Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Jul 16, 2026

Unresolved incidents: Increased error rate for Events API in the US, Hearsay Platform Errors.

Jul 15, 2026
Listings Update Delays
Resolved - This incident has been resolved.
Jul 15, 16:07 EDT
Update - The queues are about halfway through catching up; we will continue to provide updates as the system returns to normal behavior.
Jul 15, 13:43 EDT
Identified - We have identified an issue that is delaying Listings updates since Tuesday July 14th, 11:17 PM EST. We have implemented a fix to resume these updates, but the queue will take some time to become current; we will update as the system catches back up.
Jul 15, 10:48 EDT
Jul 14, 2026
Reviews Service Unavailable
Resolved - This incident has been resolved.
Jul 14, 07:30 EDT
Monitoring - We will continue to monitor the system closely and develop additional preventative measures.
Jul 14, 06:35 EDT
Identified - We identified the issue, implemented a fix, and restored service to reviews-related pages.
Jul 14, 06:13 EDT
Investigating - We are investigating reports that the reviews-related pages in the Customer Portal are unavailable.
Jul 14, 05:45 EDT
Jul 13, 2026
Events API unavailable in the US
Resolved - The issue affecting the Events API in the US has been resolved. All systems are now operating normally.

The issue means that events sent to the API may not have been recorded for the span of time from 7:34pm to 7:48pm EDT.
Jul 13, 20:46 EDT
Monitoring - We have deployed a fix after identifying issues accepting events via the Events API in the US. Events are being accepted again, and we are monitoring to ensure stability.
Jul 13, 20:23 EDT
Jul 12, 2026

No incidents reported.

Jul 11, 2026

No incidents reported.

Jul 10, 2026

No incidents reported.

Jul 9, 2026

No incidents reported.

Jul 8, 2026

No incidents reported.

Jul 7, 2026

No incidents reported.

Jul 6, 2026

No incidents reported.

Jul 5, 2026

No incidents reported.

Jul 4, 2026
Ask Scout Down for EU Customers
Resolved - This incident has been resolved.
Jul 4, 10:11 EDT
Monitoring - We have mitigated the issue and Ask Scout threads are working in the EU.
Jul 3, 10:25 EDT
Investigating - We are Investigating Reports of Problems with Ask Scout in the EU Partition
Jul 3, 09:40 EDT
Jul 3, 2026
Jul 2, 2026
Investigating Intermittent Web UI Issues
Resolved - This incident has been resolved.
Jul 2, 01:39 EDT
Identified - The issue has been identified and a fix is being implemented.
Jul 2, 01:33 EDT
Investigating - We are currently investigating an issue affecting portions of the Hearsay web application. Some users may experience intermittent failures when navigating or interacting with certain areas of the web interface.

The impact is limited to the web UI. Mobile applications, Salesforce integrations, and all backend data processing continue to operate normally.
Jul 2, 01:28 EDT
← Incident History Powered by Atlassian Statuspage