Resolved -
All impacted customers have been re-scanned and scanning operations have returned to normal.
Dec 13, 07:34 EST
Monitoring -
Our mitigation efforts have succeeded in allowing scans to get correct data and we are no in progress re-processing all accounts that had scanning delayed due to the incident.
We will provide another update once all accounts have gotten into a good state.
Dec 12, 14:36 EST
Update -
We are continuing to work through mitigations to return to normal scanning operations.
As of this morning all bad scans between 12/3 and 12 PM EST 12/10 have been purged from the system.
Once we are able to fully mitigate the issue, we will re-scan all impacted customers.
Dec 10, 15:42 EST
Identified -
We have deployed a mitigation that has re-enabled accurate data in our real time scan api.
We have are testing mitigations for bulk customer scans and will purge the bad data from customer accounts once we have a mitigation in place.
Dec 9, 11:24 EST
Update -
We are continuing to investigate the issue.
Dec 8, 18:11 EST
Investigating -
We are investigating reports of inaccurate data in some customer accounts with scans run on or after December 3rd.
Dec 8, 12:19 EST