Yext Status

Yext

All Systems Operational

Content Operational

Content API Operational

Management API Operational

Knowledge Assistant Operational

Content Portal Operational

Configuration as Code Operational

ECL Serving Operational

Saved Filters and Streams Operational

Pages Operational

Pages Serving Operational

Pages Generation Operational

Pages Portal Operational

Pages Development Operational

Search Operational

Search Serving Operational

Search Portal Operational

Search Indexing Operational

Listings Operational

Listings Publishing Operational

Listings Portal Operational

Listings Scanning Operational

Reviews Operational

Review Generation Operational

Review Response Operational

Reviews Portal Operational

Connectors Operational

Connectors Portal Operational

Connectors Processing Operational

Chat Operational

Chat Serving Operational

Chat Portal Operational

Accounts Operational

Subscriptions Operational

Agreements API Operational

Analytics Operational

Analytics Ingestion Operational

Analytics Portal Operational

Analytics Queries Operational

Social Operational

Social Portal Operational

Social Posting Operational

Knowledge Tags Operational

Knowledge Tags Serving Operational

Knowledge Tags Portal Operational

Widgets Operational

Widgets Serving Operational

Widgets Portal Operational

Customer Portal Login Operational

Sandbox Operational

Hitchhiker Site Operational

Managed Services ETLs Operational

App Directory Operational

Resellers Portal Operational

Notifications Portal Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Apr 18, 2024

No incidents reported today.

Apr 17, 2024

Delays in Pages Generation

Resolved - This incident has been resolved.
Apr 17, 20:37 EDT

Monitoring - A fix has been implemented. Pages generation for impacted updates has fully completed, and any new updates should not be delayed. We will continue to monitor these systems to ensure that this issue is fully resolved.
Apr 17, 15:20 EDT

Identified - We have identified an issue that is causing delays in the generation of new and updated Pages. We are actively working on a resolution.
Apr 17, 12:57 EDT

Apr 16, 2024

Errors Accessing Customer Portal

Resolved - This incident has been resolved.
Apr 16, 09:53 EDT

Monitoring - A fix has been implemented, and the Customer Portal should once again be fully accessible. We will continue to monitor the results.
Apr 16, 07:56 EDT

Identified - The issue has been identified and a fix is being implemented.
Apr 16, 07:50 EDT

Investigating - We are investigating reports of errors accessing the Customer Portal.
Apr 16, 07:34 EDT

Apr 15, 2024

Saved Filters Not Updating

Resolved - This incident has been resolved.
Apr 15, 14:42 EDT

Monitoring - Saved filters for all accounts are now up to date, based on the standard indexing duration of this system. We will continue to monitor this system to ensure this issue remains fully resolved.
Apr 15, 12:05 EDT

Update - This issue has been resolved for the vast majority of clients at this time. There are a few businesses with a particularly large number of entities that we are still working to resolve.
Apr 15, 04:39 EDT

Identified - We have identified the issue and are working on remediation.
Apr 15, 03:40 EDT

Update - We are continuing to investigate reports that saved filters are not updating. More specifically, the platform maintains a list of matching entities for each saved filter; it is these lists that are failing to be updated when either entities change of the saved filter criteria change. This seems to be affecting all saved filters, not just those whose criteria were recently changed.

The delayed updates to these lists is also delaying updates to downstream systems that use saved filters as scopes. This includes Pages, Search, Streams, and subscription license assignments that use saved filters.
Apr 15, 02:57 EDT

Investigating - We are investigating reports that some saved filters of entities are not updating, particularly those that have been recently created or had their criteria recently updated. Downstream effects include pages not being generated for those Yext Pages sites scoped to the affected saved filters.
Apr 15, 02:11 EDT

Apr 14, 2024

No incidents reported.

Apr 13, 2024

No incidents reported.

Apr 12, 2024

Increased Error Rates in Reviews Portal and APIs

Resolved - This incident has been resolved.
Apr 12, 14:14 EDT

Monitoring - A fix has been implemented and we are monitoring the results.
Apr 12, 11:40 EDT

Investigating - We are investigating an increase in errors in the Reviews Portal and associated APIs.
Apr 12, 11:06 EDT

Apr 11, 2024

Outage of Customer Portal in Sandbox

Resolved - This incident has been resolved.
Apr 11, 20:47 EDT

Monitoring - We have restored service to the Customer Portal in Sandbox and we will continue to monitor the results.
Apr 11, 19:39 EDT

Update - We have restored some of the underlying systems causing the outage and are continuing to work on restoring the remainder.
Apr 11, 18:50 EDT

Update - We are continuing to work on restoring service in Sandbox.
Apr 11, 17:38 EDT

Update - We are continuing to work on a fix for this issue. Some parts of the Customer Portal may be available sporadically while we work through the fix.
Apr 11, 16:36 EDT

Identified - The issue has been identified and a fix is being implemented.
Apr 11, 15:00 EDT

Investigating - We are investigating reports of an outage of the Customer Portal in Sandbox. Production is unaffected. We will provide an update as soon as possible.
Apr 11, 13:50 EDT

Apr 10, 2024

No incidents reported.

Apr 9, 2024

Increased Error Rates in Customer Portal

Resolved - This incident has been resolved.
Apr 9, 16:44 EDT

Monitoring - We have restored service to all components and will continue monitoring the results.
Apr 9, 15:39 EDT

Investigating - We are investigating increased error rates in the Customer Portal.
Apr 9, 15:33 EDT

Apr 8, 2024

Elevated Error Rates in Listings and Reviews Portals

Postmortem - Read details
Apr 15, 13:41 EDT

Resolved - This incident has been resolved.
Apr 8, 14:39 EDT

Monitoring - We are aware of elevated error rates in the Listings and Reviews portals from 3am-7:30am this morning. Service in both portals has been restored and we are continuing to monitor the results.
Apr 8, 12:17 EDT

Apr 7, 2024

No incidents reported.

Apr 6, 2024

Subscription updates paused for all accounts, and missing features in reseller accounts

Postmortem - Read details
Apr 15, 13:59 EDT

Resolved - This incident is resolved.
Apr 6, 16:42 EDT

Monitoring - All new services that were added during the course of this incident have been fully activated. The system is functioning normally at this time. We will continue to monitor the situation.
Apr 6, 07:01 EDT

Update - We have now restored all of the Listings that may have gone missing or ended up in an opted out state because of this incident. We are now working to ensure that all new services that were added during the course of this incident are fully activated in the Yext system. We will update when that has been completed, expected to be later tonight (US Eastern Time).
Apr 5, 20:10 EDT

Update - We are continuing to work toward restoring lost services. At this point, we have resolved all effects on any non-reseller clients of Yext. We are making progress on restoring services for affected reseller clients; the current expectation is that the vast majority of such lost services should be restored by this evening US Eastern Time.
Apr 5, 14:56 EDT

Update - We are continuing to work toward restoring lost services.
Apr 5, 10:59 EDT

Update - We are pausing remediation work for the night (US Eastern Time). At this point, all new subscription updates should be reflected as normal. However, some reseller accounts and subaccounts may still see missing features in their Customer Portal or missing Listings or Listings in an unexpected opted out state.

We shall resume remediation work and further updates in the morning US Eastern Time.
Apr 5, 01:56 EDT

Update - We continue to work towards returning the system to normal operation.

Most updates to subscriptions are now being processed as usual, and most updates from the past day have now been applied.

Reseller subaccounts should also now see all subscribed services when logged in to their Customer Portal, though some accounts may see their Listings in an unexpected "opted out" state. We are continuing to work on restoring those to their usual state.

We shall continue to provide further updates as they become available.
Apr 5, 01:06 EDT

Update - We continue to work towards applying a fix to allow subscriptions processing to continue. We shall continue to provide updates as they become available.
Apr 4, 21:39 EDT

Update - We continue to work towards applying a fix to allow subscriptions processing to continue. We shall continue to provide updates as they become available.
Apr 4, 18:27 EDT

Update - We are currently applying a fix to allow subscriptions processing to continue. We will provide an update in 1 hour.
Apr 4, 17:12 EDT

Update - We are continuing to work toward returning the system to normal functioning.
Apr 4, 15:58 EDT

Update - We are continuing to work toward returning the system to normal functioning.
Apr 4, 13:35 EDT

Update - We have determined that other handling of subscription state changes, including signups for new services, is currently paused across all clients, not just resellers. We are continuing to work to return the system to normal functioning.
Apr 4, 12:10 EDT

Update - We have determined that access to the legacy "v1" API has not been affected. We are continuing to work on restoring all accounts to their expected state.
Apr 4, 11:11 EDT

Update - We are also investigating whether access to the legacy "v1" API has been disabled for all accounts and are working on restoring that access as well.
Apr 4, 10:41 EDT

Identified - We have identified the cause of the missing features and are now working to restore all accounts to their expected state.
Apr 4, 09:54 EDT

Investigating - We are investigating reports that many subaccounts of our resellers are missing access to features when they log in to their Yext customer portal.
Apr 4, 09:27 EDT

Apr 5, 2024

Delays in Analytics Event Ingestion

Resolved - Analytics ingestion latency has recovered to normal.
Apr 5, 10:16 EDT

Monitoring - We have identified an issue in our analytics ingestion causing delays in ingestion from events in our main US consumer serving region. We have put a fix in place and are monitoring the latency as it reruns to normal.
Apr 5, 10:06 EDT

Apr 4, 2024