Update - We have started a migration to repair the data issues and restore Search Tracker functionality to all entities. We expect this to be completed by tomorrow; we will continue to update as the migration work proceeds.
Oct 28, 2024 - 14:10 EDT
Monitoring - We have resolved the primary issue in Search Tracking and will continue to monitor the system.
We are continuing to resolve some data issues with a smaller number of affected entities, and will update as we work through those issues.
Oct 25, 2024 - 18:31 EDT
Identified - We have identified the issue and are working on remediation.
Oct 24, 2024 - 14:12 EDT
Investigating - We are investigating an issue causing Search Tracker to be missing data for some entities starting on the 4th of September.
Oct 24, 2024 - 11:36 EDT
Resolved -
This incident is resolved.
Oct 25, 08:15 EDT
Monitoring -
We have remediated the issue. We will continue to monitor the situation.
Oct 24, 16:46 EDT
Update -
We have remediated the problem for all but a couple accounts. We are continuing to work on a resolution for those customers.
Oct 24, 16:39 EDT
Identified -
We have identified the issue and are working on remediation.
Oct 24, 14:58 EDT
Investigating -
We are investigating delays in our streams system, which affects new deploys and data updates in Pages, Content API, and Search.
Oct 24, 14:48 EDT
Resolved -
This incident has been resolved.
Oct 16, 15:31 EDT
Identified -
We have identified an issue in a specific node in our serving cluster and removed the node from the cluster. We are confirming that serving has returned to normal for search responses while we continue to resolve the underlying issue.
Oct 16, 08:59 EDT
Investigating -
We are investigating reports of no results being returned from some EU customers.
Oct 16, 06:33 EDT